Frequently Asked Questions

Welcome to the Cap And Crest FAQ page. We’ve compiled answers to some of the most common questions about shopping with us at capandcrest.com. If you don’t find what you’re looking for here, please don’t hesitate to reach out through our website—we’re always happy to help.

Orders and Payment

How do I place an order on capandcrest.com?
Placing an order is simple. Browse our collection of Cap And Crest products, select your desired items and sizes, and click “Add to Cart.” When you’re ready to complete your purchase, proceed to checkout, where you’ll provide your shipping and payment information. Review your order details carefully before submitting.

What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal for your convenience and security. All payment information is processed securely through our trusted payment partners.

Will I receive confirmation of my order?
Yes, once your order is successfully placed, you will receive an email confirmation containing your order number and a summary of your purchase. If you don’t receive this confirmation within a few hours, please check your spam folder or contact us through capandcrest.com.

Can I modify or cancel my order after it’s placed?
We process orders quickly to ensure prompt delivery, which means there may be only a short window to make changes. If you need to modify or cancel your order, please contact us immediately through our website. We’ll do our best to accommodate your request, but we cannot guarantee changes once the order has entered the shipping process.

Account Management

Do I need to create an account to shop?
While you can check out as a guest, creating an account offers several benefits. With an account, you can track your orders easily, save your shipping information for faster checkout, and view your purchase history. Creating an account is free and takes just a moment.

I forgot my password. How can I reset it?
On the login page at capandcrest.com, click the “Forgot Password” link. Enter the email address associated with your account, and we’ll send you instructions to reset your password. For security reasons, the reset link is valid for a limited time only.

How can I update my account information?
Once logged into your account on our website, you can navigate to your account dashboard to update your personal information, shipping addresses, and email preferences. Keeping your information current helps ensure smooth transactions.

Product Information

Are all products on capandcrest.com authentic Cap And Crest merchandise?
Absolutely. We take authenticity seriously. Every item available through our website is genuine Cap And Crest product, sourced directly through authorized channels. We stand behind the quality and authenticity of everything we sell.

How do I find the right size?
We provide detailed size charts for all our products on each product page. We recommend reviewing these charts carefully before making a selection, as sizing may vary between different styles and product types. If you’re still unsure, please contact us through the website for personalized assistance.

What if an item I want is out of stock?
We do our best to maintain adequate inventory of popular items, but occasionally products may sell out. You can sign up for “notify me when available” alerts on individual product pages to receive an email when the item is back in stock. You can also contact us to inquire about expected restock dates.

Returns and Exchanges

What is your return policy?
We want you to be completely satisfied with your Cap And Crest purchase. If for any reason you’re not happy with an item, you may return it in its original condition within 30 days of receipt for a refund or exchange. Items must be unworn, unwashed, and have all original tags attached.

How do I initiate a return or exchange?
To start a return or exchange, please visit capandcrest.com and navigate to our returns center. You’ll need your order number and the email address used for the purchase. Once your return is approved, you’ll receive instructions on how to send the item back to us.

When will I receive my refund?
Once we receive and inspect your returned item, we’ll process your refund. Refunds are issued to the original payment method used for the purchase. Depending on your financial institution, it may take several business days for the refund to appear in your account. You’ll receive an email confirmation when your refund has been processed.

Can I exchange an item for a different size or color?
Yes, exchanges are welcome. The easiest way is to initiate a return for the original item and place a new order for the desired size or color. This ensures you get the replacement item as quickly as possible. Alternatively, you can note your exchange preference when initiating a return through our returns center.

Website and Technical Issues

I’m having trouble checking out. What should I do?
Checkout issues can sometimes be resolved by clearing your browser’s cache and cookies, trying a different browser, or ensuring your payment information is entered correctly. If problems persist, please contact us through capandcrest.com with details about the issue, and we’ll assist you promptly.

Is capandcrest.com secure for online shopping?
Yes, protecting your information is a top priority. Our website uses industry-standard encryption technology to safeguard your personal and payment information during transmission. We regularly update our security measures to maintain a safe shopping environment.

The website seems to be loading slowly.
Slow loading can sometimes be caused by browser issues or internet connectivity. Try refreshing the page or clearing your browser cache. If the problem continues, it may be a temporary technical issue—please check back shortly or contact us to report the problem.

General Questions

Do you offer gift cards?
Yes, we offer Cap And Crest gift cards in various denominations. Gift cards make perfect presents for the surf and board sports enthusiast in your life. They can be purchased directly through our website and are delivered electronically for convenience.

How can I stay updated on new arrivals and promotions?
The best way to stay informed is to sign up for our email newsletter at capandcrest.com. You’ll receive updates on new product drops, exclusive offers, and brand news. You can also follow us on social media for daily inspiration and updates.

Does Cap And Crest offer wholesale or bulk purchasing?
Currently, our website is designed for individual retail customers. If you have a wholesale inquiry or are interested in bulk purchasing, please contact us through our website with details about your request, and we’ll direct your inquiry appropriately.

What is your sustainability commitment?
We share the Cap And Crest brand’s respect for the environment that makes our lifestyle possible. We strive to operate responsibly and are continually exploring ways to reduce our environmental footprint. This includes working with partners who share our values and making conscious choices in how we package and ship orders.

Thank you for choosing Cap And Crest. We’re honored to be part of your journey and are here to support you every step of the way. For any questions not covered here, please don’t hesitate to reach out through the contact options available on capandcrest.com.