Refund Policy

At Cap And Crest, your satisfaction with every purchase is our priority. We want you to love your Cap And Crest gear as much as we do. This Refund Policy outlines everything you need to know about returning items purchased through capandcrest.com. Please read it carefully so you understand your options and responsibilities when making a return.

Overview

We stand behind the quality of our products. If you are not completely satisfied with your purchase for any reason, you may return eligible items to us in accordance with this policy. Our goal is to make the returns process as straightforward and hassle-free as possible, while ensuring that returned items can be processed quickly and accurately.

Return Window and Eligibility

You have 30 calendar days from the date you receive your order to initiate a return. To be eligible for a refund or exchange, items must be returned in their original condition. This means they must be unworn, unwashed, and unused, with all original tags still attached. Items that show signs of wear, damage, alteration, or that have been washed cannot be accepted for return.

Certain types of items may not be eligible for return due to hygiene or other reasons. These exclusions, if any, will be clearly noted on the product page at the time of purchase and on your order confirmation. For the most current information on return eligibility for specific products, please refer to the details provided on capandcrest.com.

How to Initiate a Return

To begin the returns process, please visit our website and navigate to the returns center. You will need your order number and the email address associated with your purchase. Once you have provided this information, follow the on-screen instructions to select the item or items you wish to return and indicate whether you would prefer a refund or an exchange.

After you submit your return request, we will review it and send you a confirmation email with further instructions. This email will include the return shipping address and any other important details you need to know. Please do not send any items back to us without first initiating a return through our website and receiving these instructions, as this may cause delays or prevent us from processing your return correctly.

Preparing Your Return

When you are ready to send your items back to us, please package them securely in their original packaging if possible. Include all tags, and make sure the items are folded or rolled neatly to avoid damage during transit. We recommend using a trackable shipping service and keeping your proof of postage, as we cannot be responsible for items lost or damaged in transit back to us.

Please write your order number clearly on the outside of the package. This helps us identify your return quickly when it arrives and ensures it is matched to your account without delay. Returns that arrive without proper identification may take longer to process.

Refunds

Once your return is received and inspected, we will send you an email notification. This email will confirm that your return has been accepted and that a refund is being processed, or it will inform you if there are any issues with the returned items that prevent us from accepting them.

If your return is accepted, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. The time it takes for the refund to appear in your account can vary depending on your financial institution, but it typically takes several business days. Please note that original shipping charges are generally non-refundable, unless the return is due to an error on our part.

In the event that your return is not accepted because the items do not meet the eligibility criteria described above, we will contact you to explain the reason. We may offer to send the items back to you at your expense, or we may be able to work with you to find another solution.

Exchanges

If you would like to exchange an item for a different size or color, the fastest way to ensure you get the replacement item is to return the original item for a refund and place a new order for the desired item through capandcrest.com. This method ensures the new item is dispatched to you immediately, rather than waiting for us to receive and process your return.

However, if you prefer to request a direct exchange, you can indicate this preference when you initiate your return through our returns center. If the requested replacement item is available, we will process the exchange once we receive and inspect your original return. Please be aware that direct exchanges may take longer, as they are dependent on the return transit and processing times. If the requested item is no longer in stock, we will process a refund to your original payment method instead.

Damaged, Defective, or Incorrect Items

We take great care in packaging and shipping your orders, but occasionally mistakes happen or items are damaged in transit. If you receive an item that is damaged, defective, or incorrect (for example, you ordered a different size or color than what arrived), please contact us immediately through capandrest.com.

We will work with you to resolve the issue as quickly as possible. In these cases, we will provide instructions for returning the item and will cover the cost of return shipping. You may also be eligible for a replacement or a full refund, including any original shipping charges, depending on the circumstances. Please provide your order number and a clear description of the issue along with photos if applicable, as this helps us address your concern promptly.

Non-Returnable Items

As noted above, certain items cannot be returned. These typically include items that have been worn, washed, or altered, items without original tags, and items that are specifically marked as final sale or non-returnable at the time of purchase. Additionally, for hygiene reasons, certain types of products such as swimwear (if the hygiene seal is broken) may not be eligible for return. Please check the product description carefully before purchasing.

Contact Us

If you have any questions about this Refund Policy or need assistance with a return, we encourage you to reach out to us through the contact options available on capandcrest.com. Our team is here to help and will respond to your inquiry as quickly as possible. Please include your order number in any correspondence to help us assist you efficiently.

We value your business and want you to be completely happy with your Cap And Crest experience. This policy is designed to be fair and clear, so you can shop with confidence knowing exactly what to expect. Thank you for choosing Cap And Crest.